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Mediation is a dynamic, structured, interactive process where a neutral third party assists the disputing parties in resolving the conflict basing on their needs and interests. The settlement is reached by the disputing parties themselves. The process is about finding cost effective solutions that will work for all, within a short time. Boon to the insured: There is a need to resolve the insurance claims at the earliest. Compensation amount is desperately needed by the claimants and delays through litigation bring ineffable suffering to the insured. At the grievance stage, if mediation through a third-party neutral is put in place
